• Who: Samaritan’s Purse International Relief
  • What: Expense reporting iOS App 
  • Why: People hated filling out paper expense reports and processing them took too long
  • Outcome: Learned how people thought about expense reporting and developed an app that was intuitive and convenient to use

#Product_Design, #IA, #UI/UX, #User_Research, #Visual_Design, #Branding, #Usability_Testing, #Journey_Mapping, #User_Flows, #Wireframing, #Adobe, #Sketch, #HTML/CSS, #Frontend_Development, #Git, #Agile

  • Who: Savvas Learning Company
  • What: Complete overhaul of the primary site IA and UI/UX
  • Why: Little was understood about key user behaviors and eliminating obstacles to purchasing 
  • Outcome: Uncovered high value user types and built conversion functionality and flows specific to each
#Product_Design, #IA, #UI/UX, #User_Research, #Accessibility, #Usability_Testing, #Journey_Mapping, #User_Flows, #Wireframing, #Prototyping, #Adobe, #Figma, #Microsoft, #Atlassian, #Agile

“Give first responders streamlined updates so they can make the best public safety decisions.”


◽Write up coming soon
  • Who: ID Networks
  • What: Mobile dispatch companion app  
  • Why: Provide real time updates between emergency dispatchers and first responders
  • Outcome: A tool that presents critical information with minimal interaction cost 

#Product_Design, #IA, #UI/UX, #User_Research, #Visual_Design, #Accessibility, #Usability_Testing, #Journey_Mapping, #User_Flows, #Wireframing, #Prototyping, #Adobe, #Figma, #Angular, #Material, #Ionic, #Android, #iOS

“Let agents configure, view, and assign claims to adjusters in a single tool.”


◽Write up coming soon
  • Who: Eberl Claims Service
  • What: Claims assignment map  
  • Why: Assigning claims was unintuitive and required the use of multiple systems
  • Outcome: A new map interface combimed data and functionality from various systems into a single, easy to use tool

#Product_Design, #IA, #UI/UX, #User_Research, #Accessibility, #Usability_Testing, #Journey_Mapping, #User_Flows, #Wireframing, #Figma, #Microsoft, #Frontend_Development, #Angular, #Material, #Ionic, #Agile, #iOS